I cannot sign in — what should I do?

Password resets, email verification and signing in with Google.

I forgot my password

Use the “Forgot my password” link on the sign-in screen. A reset link is sent to your email. The link expires after a while, so using it the day it arrives is best.

The verification email never arrived

Check your spam folder first. If it is not there either, you can send it again from your dashboard. Some corporate mail servers deliver with a delay.

I signed up with Google and now it asks for a password

An account opened with Google has no password. You can set one through “Forgot my password”, or simply sign in with Google again.

My account looks suspended

In that case you can sign in but cannot take any action. Open a support request and we will tell you why.

Did not find your answer?

Write to us and our support team will get back to you. If you have an account, opening a request from your dashboard moves faster.

Write to support