How do I create my invitation?
Every step, from picking a theme to publishing.
Help centre
Where to look when
Where to look when
you get stuck
Answers to the questions people ask most about creating, editing and publishing invitations, tracking RSVPs and paying. If you cannot find yours, write to us.
Invitation editing
How long does my invitation stay online?
14 days after the event day. That end date is fixed at the moment you pay.
How long are the memories guests leave kept?
The vault has a free retention period; downloading them before it ends is all you need to do.
How do I send the music plan to my DJ?
The plan has its own link; you send that link to the DJ.
How do I collect RSVPs?
The RSVP form opens the moment your invitation goes live.
Who can see my invitation?
Anyone who has the address. You can restrict access with a password if you want.
Payment and billing
What can I change after paying?
The names and the date are locked; the venue, the time and the images stay editable.
The payment failed, or I was charged twice
First how to work out what happened, then what you need to do.
Account and membership
I cannot sign in — what should I do?
Password resets, email verification and signing in with Google.
Technical issue
The page will not open, or images will not upload
A few steps worth trying before you open a request.