The page will not open, or images will not upload

A few steps worth trying before you open a request.

Try these first

  • Refresh the page, and open it once in a different browser.
  • If a photo will not upload, check the file size; very large images are rejected.
  • On a phone, switch from mobile data to Wi-Fi (or the other way round) and try again.

If it still will not work

Open a support request and tell us: which screen you were on, what you were trying to do, and the exact wording of the message on the screen.

Attaching a screenshot turns a day into a few minutes — “it gives an error” on its own tells us nothing, an image tells us everything.

Did not find your answer?

Write to us and our support team will get back to you. If you have an account, opening a request from your dashboard moves faster.

Write to support