The payment failed, or I was charged twice

First how to work out what happened, then what you need to do.

I got an error on the payment screen

Your invitation is not lost; it stays as a draft. You can try again from your dashboard. Card details are never stored anywhere on our side.

My card was charged but the invitation was not published

This is usually a pre-authorization held by the bank and it clears by itself. Still, open a support request and write these three things: the time of the transaction, the last four digits of the card, and the name of the invitation. Attaching a screenshot moves it along much faster.

I paid twice

An invitation is never renewed by a second payment. We refund the second one; opening a request is enough.

Invoice

You can reach your invoice details from the payment history screen.

Did not find your answer?

Write to us and our support team will get back to you. If you have an account, opening a request from your dashboard moves faster.

Write to support